Last updated: 18 September 2025
Welcome to Ealing.com ("we", "our", "us"). By using this website, our branded email services, or any related tools or resources (together, the "Services"), you agree to the terms below. If you do not agree, please do not use our Services.
1. About Us & Independence
Ealing.com is a privately owned, independent service. We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with Ealing Council, Transport for London, or any other public body. The word "Ealing" in our branding refers solely to the geographic district in London.
2. Scope of Services
- Custom "@ealing.com" email addresses for personal and business use.
- Local guides, information, and listings for residents and visitors.
- Other resources we may launch in future.
Services may change or be updated at any time.
3. User Accounts & Subscriptions
- You must be at least 18 and legally able to form a contract.
- When registering for email or other paid services, you agree to provide accurate details and keep login data secure.
- Email addresses are licensed, not sold. They remain the property of Ealing.com.
- Subscriptions renew automatically unless cancelled before the renewal date. Non-payment may result in suspension or deletion.
4. Acceptable Use
You agree not to:
- Use our Services for illegal, abusive, defamatory, or obscene content.
- Infringe the rights of others, or interfere with network security.
- Misrepresent our site as an official authority.
We may suspend or close accounts that breach these rules.
5. Intellectual Property
All content, logos, software and layouts on Ealing.com are protected by copyright and other intellectual-property laws. You may view or print pages for personal use, but must not copy, reproduce, sell, or distribute our material without written consent.
6. Third-Party Links
Ealing.com may include links to external sites (e.g. Ealing Council). We do not control or guarantee those sites and accept no responsibility for their content, policies, or availability.
7. Privacy & Data Protection
We handle personal data according to our Privacy Policy. We comply with UK GDPR and the Data Protection Act 2018. You have rights to access, correct, or delete your data — see our Privacy Policy for details.
8. Consumer Rights & Refunds
If you buy services from us online, you may have rights under the Consumer Contracts Regulations 2013. Unless a service has been fully supplied with your consent, you can usually cancel within 14 days. Refund requests should follow our Refund Policy.
9. Service Availability
We aim to keep Ealing.com online 24/7, but cannot guarantee uninterrupted or error-free operation. Planned maintenance or events beyond our control may cause temporary disruption.
10. Liability
- We are not liable for loss of profits, business, data, goodwill, or any indirect damage arising from use of our Services.
- Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or for fraud/fraudulent misrepresentation.
- Where the law implies warranties or terms that cannot be excluded, our liability is limited to the minimum permitted by law.
11. Complaints & Contact
If you have a concern, please email support@ealing.com. We will aim to reply within 5 working days.
12. Changes to These Terms
We may update these Terms occasionally. Significant changes will be notified by email or on our site at least 30 days before taking effect. Continued use of our Services means you accept the revised Terms.
13. Governing Law
These Terms are governed by the laws of England & Wales. Any disputes shall be heard in the UK courts.