Last updated: 25 December 2024
At Ealing.com, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services, including Ealing.com Branded Email. By using our services, you agree to the practices described in this policy.
1. INFORMATION WE COLLECT
When you use Ealing.com services, we may collect the following types of information:
- Personal Information: This includes your name, email address, postal address, phone number, and other contact details when you register for an Ealing.com Branded Email account or contact us for support.
- Payment Information: If you subscribe to a paid plan, we collect payment details necessary to process transactions (e.g., credit card information).
- Technical Data: Information about your device and internet connection, such as your IP address, browser type, and operating system, may be collected when you interact with our website.
- Usage Data: Information about how you use our services, including your interactions with emails, logins, and preferences.
2. HOW WE USE YOUR INFORMATION
We may use your personal data for the following purposes:
- Service Provision: To provide, manage, and maintain your Ealing.com Branded Email account.
- Payment Processing: To process payments and manage your subscription, including renewals.
- Communication: To send you important updates, newsletters, promotional offers, or service-related announcements.
- Improvement of Services: To understand how you use our services and improve the user experience.
- Security: To detect, prevent, and address any potential security threats, fraud, or illegal activities.
- Compliance: To comply with legal obligations or respond to lawful requests by public authorities.
3. SHARING YOUR INFORMATION
We respect your privacy and will never sell your personal data to third parties. However, we may share your information in the following cases:
- Service Providers: We may share your data with third-party service providers, such as Google (our email service provider), for the sole purpose of delivering our services to you.
- Legal Obligations: We may disclose your information to comply with legal obligations, court orders, or in response to government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to collect usage data and improve the functionality of our website. Cookies help us remember your preferences, analyse website traffic, and tailor your experience. You can control cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our site.
5. DATA SECURITY
We take the security of your personal data seriously. Ealing.com employs appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal data for as long as necessary to provide our services to you or comply with legal obligations. If you choose to terminate your account, we will securely delete your information unless further retention is required by law.
7. YOUR RIGHTS
As a resident of the United Kingdom or the European Union, you have the following rights under the General Data Protection Regulation (GDPR):
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You may request corrections to any inaccuracies in your personal data.
- Erasure: You may request that we delete your personal data under certain conditions.
- Restriction: You may request that we restrict the processing of your data.
- Portability: You may request a copy of your personal data in a portable format.
- Objection: You may object to the processing of your personal data, including for marketing purposes.
To exercise these rights, please contact us at support@ealing.com. We may ask for verification to protect your privacy and comply with legal obligations.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies when visiting these sites.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page, and the updated version will be effective upon posting.
10. CONTACT US
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Address:
Quassim Yafai T/A Ealing.com,
32 Lime Close,
West Bromwich,
West Midlands,
B70 9Lj,
United Kingdom,
email: support@ealing.com
The data we keep about you must be up-to-date and accurate. You can inform us of any changes in your personal information by contacting our grievance/data protection officer.
Grievance / Data Protection Officer:
If you have any questions or concerns about how we process your information, you can reach out to our Grievance Officer, Quassim Yafai (Sole Trader), at 32 Lime Close, West Bromwich, West Midlands, B70 9LJ, or email us at support@ealing.com. We will handle your concerns by applicable law.